Logistics Policy​

Thank you for choosing ppserss.com! In order to let you clearly understand the logistics service after shopping, we have compiled the following policies to help you easily grasp the order dynamics. ​

1. Shipping Policy​

Free shipping in the whole store: Regardless of the order amount or the number of goods, all orders in Canada are free of charge when shopping on ppserss.com, without paying additional shipping fees, so that you can easily choose the hardware tools you like. ​

2. Delivery Time​

Order Processing: We will complete the order review and stocking within 1-2 working days (holidays will be postponed) to ensure that the goods are shipped in the best condition. ​

Standard delivery: After the order is shipped, it is expected to be delivered to most areas in Canada in 3-7 working days; the delivery time in remote areas may be extended to 7-10 working days. ​

Logistics Inquiry: After the order is shipped, you will receive an email notification containing the logistics order number, and you can track the location of the package in real time through the order page or the official website of the logistics company.​

III. Return and Exchange Logistics​

Return address: Building 5, No. 168, Lane 6495, Tingwei Road, Jinshan Industrial Zone, Shanghai (Shixing Park). ​

Free return and exchange: Within 30 days from the date of receipt of the goods, if there are quality problems, wrong goods or other reasonable reasons, you can apply for free return and exchange. We will provide you with a return label or bear the return shipping fee (the specific details are subject to the review results of the return and exchange application). ​

Return and exchange process: Submit a return and exchange application → Wait for review → Send the goods back according to the instructions → After the warehouse signs and confirms that it is correct, the refund or exchange will be completed within 3 working days at the earliest. ​

IV. Abnormal situation handling​

In the event of force majeure (such as extreme weather, logistics strikes, etc.) resulting in delivery delays, we will notify you by email or SMS as soon as possible and actively coordinate and handle it.​

If the package is lost, damaged, or has other problems, please contact customer service at service@ppserss.com or call +86 18749805457, and we will assist you in following up and resolving the issue. ​

If you have any logistics-related questions, please feel free to contact our 24-hour online customer service, and we will serve you wholeheartedly!