Return and Exchange Policy
Welcome to purchase hardware tools from ppserss.com! To protect your shopping rights, we have formulated a clear and convenient return and exchange policy. If you are not satisfied with the product, please refer to the following details. If you have any questions, please feel free to contact customer service: service@ppserss.com or call +86 18749805457.
I. Return and Exchange Conditions
30-day worry-free return and exchange: Within 30 days from the date of receipt of the product, you can apply for a return and exchange if the following conditions are met:
Product quality problems: The received product has non-human quality defects such as damage, functional failure, missing parts, etc.
Wrong delivery/missing delivery: The received product does not match the order, or some products are missing.
Personal reasons: The product is unopened, unused and the packaging is intact (including accessories, labels, instructions, etc.), which does not affect secondary sales.
Not applicable to return and exchange:
Product problems that have been used, damaged or caused by human factors.
Damage to the product due to improper personal use or maintenance by the customer.
Customized products and promotional products that are clearly stated not to be returned or exchanged.
II. Return and Exchange Process
Submit an application: Log in to your ppserss.com account, enter the [Order Details] page, click [Apply for Return and Exchange], select the reason for return and exchange, and submit relevant evidence (such as quality issues, you need to upload photos or videos).
Review and Confirmation: We will review your application within 1-2 working days and inform you of the review results by email or internal message.
Returning the product: After the review is passed, please properly pack the product and attach the order number or return and exchange application form and send it to the following address:
Return address: Building 5, No. 168, Lane 6495, Tingwei Road, Jinshan Industrial Zone, Shanghai (Shixing Park)
Acceptance and Processing: After the warehouse signs for the goods, the acceptance will be completed within 3-5 working days. If the conditions for return and exchange are met:
Return: The payment will be returned to your payment account by the original route, and it is expected to arrive in 1-7 working days (subject to the processing time of the payment institution).
Exchange: We will arrange re-delivery as soon as possible and notify you of the new logistics information by email.
III. Shipping fee description
Free return and exchange: For returns and exchanges due to product quality problems, wrong shipments/missing shipments, we will bear the round-trip shipping costs. You do not need to advance payment, you can choose to pay on delivery or contact customer service for shipping subsidies.
Customer bears shipping costs: For returns and exchanges due to personal reasons, the customer must bear the return shipping costs. It is recommended to choose a courier service with logistics tracking records and keep the shipping receipt.
IV. Precautions
Please ensure that the product and accessories are complete and the packaging is not damaged, otherwise it may affect the return and exchange review results.
In the event of a peak return and exchange period, the processing time may be extended, and we will synchronize the progress in a timely manner.
If you have any questions about the return and exchange policy, you can contact the 24-hour online customer service at any time, and we will be happy to answer you.
Shanghai Zhongming Dingpin E-commerce Co., Ltd. always takes customer experience as its core. Thank you for your trust and support!
